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Alex Douglas
Alex Douglas
Management University of Africa, Nairobi, Kenya
Verified email at mua.ac.ke
Title
Cited by
Cited by
Year
Measuring student satisfaction at a UK university
J Douglas, A Douglas, B Barnes
Quality assurance in education 14 (3), 251-267, 2006
10652006
Critical success factors of continuous improvement in the public sector: A literature review and some key findings
KJ Fryer, J Antony, A Douglas
The TQM magazine 19 (5), 497-517, 2007
4752007
Corporate social reporting in Irish financial institutions
A Douglas, J Doris, B Johnson
The TQM Magazine 16 (6), 387-395, 2004
3232004
The case for ISO 9000
A Douglas, S Coleman, R Oddy
The TQM magazine 15 (5), 316-324, 2003
2952003
Integrated management systems in small and medium enterprises
A Douglas, D Glen
Total quality management 11 (4-6), 686-690, 2000
2692000
Does size matter for Six Sigma implementation? Findings from the survey in UK SMEs
M Kumar, J Antony, A Douglas
The TQM journal 21 (6), 623-635, 2009
2042009
Lean six sigma in a call centre: a case study
A Laureani, J Antony, A Douglas
International journal of productivity and performance management 59 (8), 757-768, 2010
1962010
Evaluating teaching quality
J Douglas, A Douglas
Quality in Higher education 12 (1), 3-13, 2006
1892006
The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities
J Davies, A Douglas, J Douglas
Quality Assurance in Education 15 (4), 382-401, 2007
1352007
Why quality management programs fail: a strategic and operations management perspective
M Asif, E Joost de Bruijn, A Douglas, OAM Fisscher
International Journal of Quality & Reliability Management 26 (8), 778-794, 2009
1322009
Implementing the EFQM excellence model in a local authority
C George, F Cooper, A Douglas
Managerial auditing journal 18 (2), 122-127, 2003
1072003
Observation: a Lean tool for improving the effectiveness of Lean Six Sigma
V Arumugam, J Antony, A Douglas
The TQM Journal 24 (3), 275-287, 2012
932012
Maximizing the benefits of ISO 9000 implementation
A Douglas, D Kirk, C Brennan, A Ingram
Total Quality Management 10 (4-5), 507-513, 1999
931999
The move towards managerialism: Perceptions of staff in “traditional” and “new” UK universities
SK Kok, A Douglas, B McClelland, D Bryde
Tertiary Education and Management 16 (2), 99-113, 2010
902010
Integrating management systems: does the location matter?
A Simon, A Douglas
International Journal of Quality & Reliability Management 30 (6), 675-689, 2013
712013
Six Sigma and leadership: some observations and agenda for future research
S Suresh, J Antony, M Kumar, A Douglas
The TQM Journal 24 (3), 231-247, 2012
702012
E‐quality in the e‐services provision of legal practices
A Douglas, L Muir, K Meehan
Managing Service Quality: An International Journal 13 (6), 483-491, 2003
662003
Campus spies? Using mystery students to evaluate university performance
A Douglas, J Douglas
Educational Research 48 (1), 111-119, 2006
612006
What does the future hold for quality professionals in organisations of the twenty-first century?
J Antony
The TQM Journal 25 (6), 677-685, 2013
532013
Complaints procedures in local government: informing your customers
C Brennan, A Douglas
International journal of public sector management 15 (3), 219-236, 2002
522002
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