| Kundenaktivitäten in dienstleistungsprozessen–die sicht der konsumenten S Fließ, S Dyck, M Schmelter, MJD Volkers Kundenintegration und Leistungslehre: Integrative Wertschöpfung in …, 2015 | 32 | 2015 |
| Service captivity: no choice, no voice, no power SW Rayburn, MJ Mason, M Volkers Journal of Public Policy & Marketing 39 (2), 155-168, 2020 | 28 | 2020 |
| Trapped in a service encounter: Exploring customer lock-in and its effect on well-being and coping responses during service encounters S Fliess, M Volkers Journal of Service Management 31 (1), 79-114, 2020 | 24 | 2020 |
| “Can I go or should I stay?” A theoretical framework of social lock-in during unsatisfactory service encounters M Volkers Journal of Service Theory and Practice 31 (4), 638-663, 2021 | 7 | 2021 |
| Calling for a Multisensory Perspective on Customer Service Co-creation S Fliess, S Dyck, M Volkers Perspektiven des Dienstleistungsmanagements: Aus Sicht von Forschung und …, 2020 | | 2020 |
| If you begin a service you must go the whole hog: a theoretical approach to social lock-in situations in service settings M Volkers, S Fließ Beiträge zur Dienstleistungsforschung 2016, 1-22, 2017 | | 2017 |
| Understanding the Structure of Service Processes from a Customer Perspective-an Event Segmentation Approach S Fliess, S Dyck, M Volkers | | |
| Exploring Extra-Role Customer Service in Health Care and its Impact on Patient and Employee Well-Being M Volkers | | |
Sabine FliessProfessor für Dienstleistungsmanagement, FernUniversität in HagenBestätigte E-Mail-Adresse bei fernuni-hagen.de
