| Calidad de servicio y satisfacción del cliente V Martínez-Tur, JMP Sillo, J Ramos Editorial Síntesis, 2001 | 435 | 2001 |
| Organizational justice and extrarole customer service: The mediating role of well-being at work C Moliner, V Martinez-Tur, J Ramos, JM Peiró, R Cropanzano European Journal of Work and Organizational Psychology 17 (3), 327-348, 2008 | 341 | 2008 |
| Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1 V Martínez‐Tur, JM Peiró, J Ramos, C Moliner Journal of applied social psychology 36 (1), 100-119, 2006 | 337 | 2006 |
| Relationships between organizational justice and burnout at the work-unit level. C Moliner, V Martínez-Tur, JM Peiró, J Ramos, R Cropanzano International Journal of Stress Management 12 (2), 99, 2005 | 291 | 2005 |
| Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, J Ramos Total Quality Management 20 (11), 1173-1188, 2009 | 168* | 2009 |
| Los tangibles como predictores de la satisfacción del usuario en servicios deportivos GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos Psicothema, 243-248, 2008 | 167* | 2008 |
| La satisfacción del usuario desde el modelo de la confirmación de expectativas: respuesta a algunos interrogantes JC Marzo, VM Tur, J Ramos, JM Peiró Psicothema 14 (4), 765-770, 2002 | 134 | 2002 |
| Employees' overestimation of functional and relational service quality: A gap analysis JM Peiro, V Martínez-Tur, J Ramos Service Industries Journal 25 (6), 773-788, 2005 | 111 | 2005 |
| Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, C Moliner Psychological Reports 106 (2), 598-610, 2010 | 86 | 2010 |
| Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1 V Martínez‐Tur, N Tordera, JM Peiró, K Potocnik Journal of Applied Social Psychology 41 (5), 1189-1213, 2011 | 68 | 2011 |
| Linking organizational justice to burnout: Are men and women different? C Moliner, V Martinez-Tur, JM Peiro, J Ramos Psychological Reports 96 (3), 805-816, 2005 | 63 | 2005 |
| Engaged teams deliver better service performance in innovation climates E García-Buades, V Martínez-Tur, S Ortiz-Bonnín, JM Peiró Creativity and Innovation in Organizations, 121-136, 2018 | 61 | 2018 |
| Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos VM Tur, FJG Lerín, JMP Silla Trabajo, individuo y sociedad: perspectivas psicosociológicas sobre el …, 2001 | 61 | 2001 |
| Perceived reciprocity and well‐being at work in non‐professional employees: Fairness or self‐interest? C Moliner, V Martínez‐Tur, JM Peiró, J Ramos, R Cropanzano Stress and Health 29 (1), 31-39, 2013 | 56 | 2013 |
| Linking situational constraints to customer satisfaction in a service environment V Martínez‐Tur, JM Peiró, J Ramos Applied Psychology 54 (1), 25-36, 2005 | 50 | 2005 |
| Relationships among perceived justice, customers' satisfaction, and behavioral intentions: The moderating role of gender V Martínez-Tur, J Ramos, JM Peiró, E García-Buades Psychological Reports 88 (3), 805-811, 2001 | 50 | 2001 |
| Unit-level fairness and quality within the health care industry: A justice–quality model A Molina, C Moliner, V Martínez-Tur, R Cropanzano, JM Peiró European Journal of Work and Organizational Psychology 24 (4), 627-644, 2015 | 49 | 2015 |
| Linking service structural complexity to customer satisfaction: The moderating role of type of ownership V Martínez‐Tur, JM Peiro´, J Ramos International Journal of Service Industry Management 12 (3), 295-306, 2001 | 47 | 2001 |
| Calidad de servicio y calidad de vida: El" survey feedback" como estrategia de cambio organizacional. Análisis teórico-conceptual y resultados empíricos. Serie: Colección Feaps V Martínez-Tur, JM Peiro, C Moliner, K Potocnik Feaps, 2012 | 42 | 2012 |
| Contribuciones de la Psicología Social al estudio de la satisfacción de los usuarios y consumidores V Martínez-Tur, JM Peiró, J Ramos, N Tordera Revista de Psicología Social 15 (2), 117-136, 2000 | 42 | 2000 |
José M. PeiróIDOCAL, UNIVERSITY OF VALENCIA, IVIEVerified email at uv.es
