| CRM and customer‐centric knowledge management: an empirical research CJ Stefanou, C Sarmaniotis, A Stafyla Business Process Management Journal 9 (5), 617-634, 2003 | 545 | 2003 |
| Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors A Giovanis, C Assimakopoulos, C Sarmaniotis International Journal of Retail & Distribution Management 47 (9), 894-914, 2019 | 170 | 2019 |
| Adoption of mobile banking services: A comparative analysis of four competing theoretical models A Giovanis, P Athanasopoulou, C Assimakopoulos, C Sarmaniotis International Journal of Bank Marketing 37 (5), 1165-1189, 2019 | 156 | 2019 |
| Successful implementation of CRM in luxury hotels: determinants and measurements C Sarmaniotis, C Assimakopoulos, E Papaioannou EuroMed Journal of Business 8 (2), 134-153, 2013 | 74 | 2013 |
| The measurement instrument of ecologically conscious consumer behaviour I Tilikidou, I Adamson, C Sarmaniotis Medit 1 (4), 46-53, 2002 | 57 | 2002 |
| Online reviews as a feedback mechanism for hotel CRM systems C Assimakopoulos, E Papaioannou, C Sarmaniotis, CK Georgiadis Anatolia 26 (1), 5-20, 2015 | 41 | 2015 |
| Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay E Papaioannou, C Assimakopoulos, C Sarmaniotis, CK Georgiadis Information systems and e-business Management 11, 313-330, 2013 | 31 | 2013 |
| The Contribution οf CRM Marketing Variables Towards Improving Company's Performance: A Case of Thessaloniki Area Hotels C Assimakopoulos, E Papaioannou, C Sarmaniotis Proceedings of 11th International Conference of the Economic Society of …, 2010 | 15 | 2010 |
| A framework of CRM development phases and key success factors C Sarmaniotis, CJ Stefanou Proceedings of the 2nd International Conference on Enterprise Systems and …, 2005 | 15 | 2005 |
| CRM systems employed in the hotel sector: a case of a Greek 5-star hotel E Papaioannou, C Sarmaniotis, C Assimakopoulos, M Sotiriades Proceedings of advances in hospitality and tourism marketing and management …, 2011 | 12 | 2011 |
| Characteristics and dimensions of CRM systems employed in northern Greece hotels C Sarmaniotis, E Papaioannou, C Asimakopoulos Proceedings of Informational Conference on Sustainable Tourism: Debates …, 2010 | 12 | 2010 |
| Intentions to boycott “unethical” hotels: a conjoint analysis I Tilikidou, A Delistavrou, C Sarmaniotis tourismos 8 (3), 21-37, 2013 | 7 | 2013 |
| A successful deployment of an ERP system: A case study of a small Greek company E Papaioanno, C Sarmaniotis, C Assimakopoulos, CK Georgiadis 8th ICESAL, 2011 | 6 | 2011 |
| Service quality of online transactions: the PayPal case C Assimakopoulos, E Papaioannou, C Sarmaniotis International Journal of Electronic Marketing and Retailing 9 (4), 378-397, 2018 | 5 | 2018 |
| Collaborating to provide attractive hotel guests’ experiences M Sotiriadis, C Sarmaniotis The Handbook of Managing and Marketing Tourism Experiences, 175-194, 2016 | 4 | 2016 |
| Tourism e-mediaries: business models and relationships with providers of tourism services M Sotiriadis, C Loedolff, C Sarmaniotis, D Gursoy, M Saayman, ... Collaboration in tourism businesses and destinations: A handbook, Emerald …, 2015 | 4 | 2015 |
| Factors affecting attitudes towards smart phones: user’s profile and proposed research model C Assimakopoulos, E Papaioannou, C Sarmaniotis, M Fidanyan, ... International Journal of Technology Marketing 8 (3), 238-253, 2013 | 4 | 2013 |
| Construction of a measure of hotel management attitude towards customer-centric orientation C Sarmaniotis, C Assimakopoulos, E Papaioannou, I Tilikidou Proceedings of International Conference, Special Interest Tourism …, 2011 | 4 | 2011 |
| Consumer attitudes towards recycling: construction of a reliable and valid multi-item measure CSR TILIKlDOU | 4 | 2000 |
| Consumer behaviour and factors affecting the selection of green private label products in Greek retail market G TSEKOUROPOULOS, D THEOCHARIS, C SARMANIOTIS Icesba. Eu, 204-213, 2019 | 3 | 2019 |
