| Strategy implementation: What is the failure rate? CJF Cândido, SP Santos Journal of Management & Organization 21 (2), 237-262, 2015 | 372 | 2015 |
| Charting service quality gaps CJF Candido, DS Morris Total Quality Management 11 (4-6), 463-472, 2000 | 118 | 2000 |
| The financial impact of a withdrawn ISO 9001 certificate CJF Cândido, LMS Coelho, RMT Peixinho International Journal of Operations & Production Management 36 (1), 23-41, 2016 | 114 | 2016 |
| Implementation obstacles and strategy implementation failure CJF Cândido, SP Santos Baltic Journal of Management 14 (1), 39-57, 2018 | 111 | 2018 |
| Is TQM more difficult to implement than other transformational strategies? CJF Cândido, SP Santos Total Quality Management & Business Excellence 22 (11), 1139-1164, 2011 | 99 | 2011 |
| The implications of service quality gaps for strategy implementation CJF Cândido, DS Morris Total Quality Management 12 (7-8), 825-833, 2001 | 57 | 2001 |
| Service quality strategy implementation: A model and the case of the Algarve hotel industry CJF Cândido Total Quality Management & Business Excellence 16 (1), 3-14, 2005 | 45 | 2005 |
| Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents LMFR Ferreira, CJF Cândido International Journal of Production Economics 233, 108024, 2021 | 41 | 2021 |
| Why firms lose their ISO 9001 certification: Evidence from Portugal CJF Cândido, LMS Coelho, RMT Peixinho Total Quality Management & Business Excellence 32 (5-6), 632-651, 2021 | 37 | 2021 |
| Firm preparation for ISO 9001 certification–the case of the hotel industry in Portugal S Esgarrancho, CJF Cândido Total Quality Management & Business Excellence 31 (1-2), 23-42, 2020 | 28 | 2020 |
| Inertia, group conformity and customer loyalty in healthcare in the information age FMRR Gonçalves, CJF Candido, IMPL Feliciano Journal of Service Theory and Practice 30 (3), 307-330, 2020 | 25 | 2020 |
| ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents CJF Cândido, LMFR Ferreira Production Planning & Control 34 (4), 330-344, 2023 | 22 | 2023 |
| Determinants of expected performance after ISO 9001 certification withdrawal CJF Cândido, LMFR Ferreira Total Quality Management & Business Excellence 33 (15-16), 1691-1717, 2022 | 14 | 2022 |
| Avaliação da qualidade dos serviços bancários online: Proposta de integração dos modelos SERVQUAL, Kano e QFD AHM Santos, CJF Cândido Tourism & Management Studies 12 (2), 145-153, 2016 | 13 | 2016 |
| Contrasting Portuguese and international service quality management in the Algarve hotel industry C Cândido The international journal of applied management 4 (1), 37-54, 2003 | 9 | 2003 |
| Implementation of a service quality strategy: application to the Algarve hotel industry CJF Candido PQDT-Global, 2001 | 8 | 2001 |
| A importância da avaliação da qualidade percebida em radiologia eo impacto dos fatores sociodemográficos num hospital público português P Caniceiro Rama Tinoco, CJF Cândido, IM Pereira Luís Feliciano Portuguese Journal of Public Health 35 (3), 202-213, 2018 | 7 | 2018 |
| ISO 9001 maintenance, decertification and recertification: a systematic literature review C Camango, CJF Cândido Total Quality Management & Business Excellence 34 (13-14), 1764-1796, 2023 | 4 | 2023 |
| Estratégia empresarial: Conceitos, processos e instrumentos C Cândido Editora Silabas & Desafios, 2013 | 4 | 2013 |
| Certificação pela ISO 9000 não é Gestão da Qualidade! C Cândido Revista da Qualidade 9, 8-10, 2005 | 4 | 2005 |
Sergio SantosUniversity of Algarve and CEFAGEVerified email at ualg.pt
