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Johanudin Lahap@Wahab (Ph.D)
Johanudin Lahap@Wahab (Ph.D)
Associate Professor - Universiti Teknologi MARA (UiTM)
Verified email at uitm.edu.my - Homepage
Title
Cited by
Cited by
Year
A study of brand image towards customer's satisfaction in the Malaysian hotel industry
J Lahap, NS Ramli, NM Said, SM Radzi, RA Zain
Procedia-Social and Behavioral Sciences 224, 149-157, 2016
2732016
The importance of communication in improving service delivery and service quality in the Malaysian hotel industry
J Lahap, B O’mahony, J Dalrymple
Procedia-Social and Behavioral Sciences 224, 213-220, 2016
482016
The effect of perceived waiting time on customer’s satisfaction: A focus on fast food restaurant
J Lahap, RI Azlan, KA Bahri, NM Said, D Abdullah, RA Zain
International Journal of Supply Chain Management 7 (5), 259-266, 2018
322018
Perceived website interactivity, perceived usefulness and online hotel booking intention: a structural model
D Abdullah, SBM Kamal, A Azmi, J Lahap, KA Bahari, N Din, CP Pinang
Malaysian Journal of Consumer and Family Economics 21 (1), 45-57, 2019
252019
Factors influencing visual electronic word of mouth (e-WOM) on restaurant experience
D Abdullah, M Hambali, SBM Kamal, N Din, J Lahap
Proceedings of the 3rd International Hospitality and Tourism Conference …, 2016
172016
Brand image towards customer’s satisfaction: A focus on the Malaysian hotel sector
J Lahap, NS Ramli, SM Radzi, NM Said, RA Zain
Procedia‐Social and Behavioral Sciences, 11-15, 2016
132016
Internal market orientation framework as a source of improving service quality within the Malaysian hotel industry
J Lahap, NM Said, KHC Rose, N Sumarjan, Z Mohi
SHS Web of Conferences 12, 01004, 2014
132014
An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study
J Lahap, SM Isa, NM Said, K Rose, J Saber
Theory and practice in hospitality and tourism research, 9-14, 2015
112015
Improving service quality in Malaysian hotels: Exploring the people dimension
J Lahap, GB O'Mahony, J Dalrymple
Global Business and Technology Association, 2013
92013
The development of a service delivery improvement model for the Malaysian hotel sector: a focus on the developing, formulating, synthesising and refinement of a new model
GB O'Mahony, J Lahap, JF Sillitoe
92011
Developing a service delivery improvement model for the Malaysian hotel sector
J Lahap, B O’Mahony, J Dalrymple
Unpublished Ph. D Dissertation, 2013
72013
Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector
J Lahap, B O’Mahony, J Dalrymple
Theory and Practice in Hospitality and Tourism Research 15, 2014
62014
Internal market orientation framework as a source of improving service quality within the Malaysian hotel sector
J Lahap, MN Said, K Rose, N Sumarjan, Z Mohi
The 4th International Conference on Tourism Research (4ICTR), 21-33, 2014
62014
Barriers to improving service delivery in Malaysian hotels: experts’ views on a proposed model
J Lahap, J Dalrymple, B O'Mahony
Tourism and Hospitality Research in Ireland Conference-THRIC, 2013
52013
The Importance of Communication in Improving Service Quality in the Malaysian Hotel Industry
J Lahap, B O’Mahony, J Dalrymple
Procedia-Social and Behavioral Sciences 2016, 1-7, 2016
32016
Factors Influencing Consumers’ Continuance Usage Intention towards Food Delivery Application: A Case Study in Kuang, Selangor, Malaysia
J Lahap, NJ Saupi, NM Said, D Abdullah, SBM Kamal
International Journal of Academic Research in Business and Social Sciences …, 2023
22023
The Study of Working Engagement and Working Environment towards Job Happiness in the Malaysian Hotel Industry
J Lahap, NAM Nazri, A Azmi, SBM Kamal, KA Bahari, NM Said
International Journal of Current Science Research and Review 5 (7), 2698-2713, 2022
12022
Coffee at the Library? Factors Affecting Consumer Acceptance of Foodservice at the Library
A Ariffin, H. F., Said, N. M., Hamir, N., Lahap, J., Zainol, N. and Ngelambong
ESTEEM Journal of Social Sciences and Humanities 4 (Special Issue), 145-159, 2020
1*2020
Developing a Procurement Framework for the Malaysian Hospitality Industry: A Preliminary Study.
NM Ibrahim, S. Z., Lahap, J., Nazlan, N. N., Ariffin, H. F., Said
ESTEEM Journal of Social Sciences and Humanities 4 (Special Issue), 10-18, 2020
12020
An Integration of Graduate Competency Model
RA Zain, SM Radzi, J Lahap, D Abdullah
12020
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