For a transit patron, the transit shelter is one of the most easily recognizable elements of the transit system, but, at present, this type of transit-interface facility is considered simply for its cosmetic value. This attitude creates a weak link between the transportation system and its users and can threaten the viability of the urban transit system. This paper presents the theses that transit shelters have a more significant role in the community and in the transit system than being just a windbreak or weather-protection device; that they are an interface point with the system and should protect, comfort, inform, and guide the user; that they should blend into the surroundings but still be visible; and that they should not be isolated or passive agents. The paper sets forth an innovative approach to the planning and design of shelters and describes what a shelter facility is versus what it ought to be. It also describes the types of activities that are involved in the development of the transit shelter and the types of functional social financial physical and user issues that should be considered. The benefits that can be derived through the use of this approach are discussed.