When assessing the potential of information and communications technology (ICT) to
improve relationships between citizens and their government, public management research
tends to focus on government applications of ICT and neglects implications resulting from
private actors use of ICT. Given the rapid growth in private online mass media outlets over
the past decade, this negligence is problematic because it biases our understanding of the
implications of ICTs for citizens' relationship with government. This paper discusses how the …