Much of the focus in the development of and debates surrounding Advanced Train Control
Systems (ATCS) has centered on the technical aspects of the various hardware and
software compo-nents that constitute such a system. However. numerous failures of
advanced technologies in the service sector point to the need for careful consideration of the
organizational and strategic needs of such a system before final design. One way of
determining these needs is by looking at how ATCS can be used to support the overali …