Perhaps the most visible aspect of the Maryland State Highway Administration's commitment to quality in citizen participation is in the administration's forward thinking in the project planning process and in its efforts to assemble locally appropriate and environmentally sensitive solutions to the transportation needs of the state. This is accomplished by the special attention given to public participation and involvement in every aspect of the project planning and development process. Maryland State Highway Administration's public involvement program is highlighted, and the implementation of the program and its positive aspects are described using a case study of the University of Maryland Eastern Shore Access Road.